We stand behind the quality of our products. If you're not completely satisfied with your purchase, we make returns and refunds simple and hassle-free.
We're confident you'll love your custom canvas and poster prints. If for any reason you're not completely satisfied with your purchase, we offer a full refund within 30 days of delivery—no questions asked.
This is our commitment to your satisfaction and our quality standards.
30 Days from Delivery
You have 30 calendar days from the date your order is delivered to initiate a return.
How to Count:
If your order arrives on March 1st, you have until March 31st to request a return.
Note: Returns must be initiated within 30 days. Items received after the 30-day window cannot be accepted for return.
Items must be:
Exception: Damaged or defective items are returnable regardless of condition.
Email our customer support team at [email protected] with your order number and reason for return.
Include photos if the item is damaged or defective.
We'll email you a return authorization number (RMA) and a prepaid return shipping label within 24 business hours.
The label is ready to use—no need to pay for return shipping.
Pack your item securely in its original packaging (or similar). Include the RMA number on the outside of the package.
Use the prepaid shipping label we provided. No cost to you.
Once we receive and inspect your return, we'll process your refund. This typically takes 5-7 business days.
You'll receive an email confirmation when your refund is processed.
The refund will be credited to your original payment method. Depending on your bank, it may take 3-5 business days to appear in your account.
If you paid by credit card, your card issuer will process the credit.
Full Refund Includes:
Note: Return shipping is free—we provide a prepaid label.
After We Receive Your Return:
5-7 business days
Credit to Your Account:
Immediate (upon approval)
Appears in Your Bank:
3-5 business days (depends on your bank)
Total Timeline: Typically 10-14 days from when we receive your return.
If your item arrives damaged or is defective, we'll make it right immediately.
What to Do:
No Return Shipping Required: For damaged items, you may keep the original item or we'll arrange pickup. No return shipping cost to you.
Custom items (with your photos, names, or designs) are returnable under the same 30-day policy.
Return Conditions:
Design Changes: If you want to change the design, contact us before production begins. We can often accommodate changes at no extra cost.
Sale and clearance items are eligible for return under the same 30-day policy at the sale price you paid.
Refund Amount: You'll receive a refund for the sale price you paid, not the original price.
The following items cannot be returned:
We provide a prepaid return shipping label for all eligible returns. You don't pay anything to send your item back.
Spudprint Returns
1942 Broadway St. STE 314C
Boulder, CO 80302
United States
Tracking Your Return: Keep your tracking number. You can track your return shipment the same way you tracked your original order.
No, returns must be initiated within 30 days of delivery. After 30 days, items cannot be accepted for return. However, if you have a quality concern, please contact us—we may be able to help.
No, we provide a prepaid return shipping label at no cost to you. Return shipping is completely free.
Once we receive your return and inspect it (typically 5-7 business days), we'll process your refund immediately. The refund will appear in your bank account within 3-5 business days depending on your financial institution.
Report damage within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost. You don't need to return the damaged item.
No, items that have been framed or installed cannot be returned. We recommend keeping items unframed for 30 days if you want the option to return them.
If you want to change the design, contact us before production begins. We can often accommodate design changes at no extra cost. Once printed, design changes are not eligible for return.
We don't offer direct exchanges, but you can return your item for a refund and place a new order. If you're exchanging due to a defect or damage, we'll prioritize your new order at no extra cost.
Returned items in good condition are inspected and may be refurbished or donated. Defective items are recycled responsibly. We're committed to minimizing waste.
Our customer support team is here to assist you. Contact us anytime with questions about returns or refunds.